Privacy Policy

We may collect the following types of information:

• Contact information: Name, email address, company name, and any other information you voluntarily provide via our contact form or service inquiries.
• Payment information: Processed securely by Stripe. We do not store your credit card details on our servers. Stripe's privacy policy governs payment data handling.
• Technical and system data: Information about your IT environment, network configurations, and systems — only as necessary to deliver managed IT services.
• Usage data: Pages visited, time on site, browser type, and IP address — collected through standard server logs.
• Communications: Messages you send us via email or our contact form, and records of service-related communications.

We use collected information to:

• Deliver, manage, and improve the IT services you have engaged us for
• Respond to inquiries and provide customer support
• Send transactional and service-related communications (invoices, project updates, maintenance notifications)
• Process payments and manage billing
• Fulfill legal and contractual obligations
• Improve our website and service offerings

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

In the course of providing IT services, we may access your business data, systems, network configurations, and other sensitive information. We treat all such data as strictly confidential and subject to the terms of any service agreement in place.

• We access client systems only to the extent required to deliver the contracted services.
• We do not use client business data for any purpose other than service delivery.
• Clients in regulated industries (healthcare, legal, financial) should inform us of applicable compliance requirements (HIPAA, etc.) at the start of engagement.

We use the following third-party services that may process your data under their own privacy policies:

• Stripe — Secure payment processing. Stripe Privacy Policy
• Google Fonts — Web fonts loaded from Google servers. Google Privacy Policy
• PHP mail / SMTP — Contact form submissions are transmitted via email to our internal mailbox. No third-party marketing platform receives this data.

We do not use third-party analytics platforms (e.g., Google Analytics) unless explicitly disclosed.

Our website uses essential cookies required for basic site functionality. We may also use a cookie consent preference cookie to remember your choices. We do not use tracking or advertising cookies.

You can control cookie settings through your browser preferences. See our Cookie Policy for full details.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:

• Contact form submissions: up to 2 years
• Service-related communications and records: for the duration of the engagement plus 5 years
• Billing records: 7 years (as required for tax/accounting purposes)

You may request earlier deletion of your data where legally permitted (see Your Rights below).

We implement reasonable technical and organizational measures to protect your information, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure access controls and authentication for internal systems
• Regular security reviews of our own IT infrastructure

No method of transmission over the internet is 100% secure. We will notify affected individuals promptly in the event of a data breach as required by applicable law.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a data protection supervisory authority

To exercise any of these rights, contact us at contact@velarisconnect.com. We will respond within 30 days.

Our services are intended for business clients and are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by emailing active clients. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related inquiries or to exercise your rights, contact us at: